📸 How to Set Up Social Syndication (Instagram & TikTok)

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Overview

Social Syndication allows you to connect your Instagram and TikTok accounts to your client portal. Once connected, you can import your social content and convert it into User Generated Content (UGC) for use in your Hue modules.

Step 1: Access Social Syndication

  1. Navigate to your Asset Gallery in the portal
  2. Locate the Social Import section
  3. Select either:
    • TikTok Import
    • Instagram Import

Step 2: Connect Your Account

TikTok (Simpler Setup)

  1. Click Connect TikTok
  2. Log into your TikTok account
  3. Authorize access by accepting all requested permissions when prompted.
  4. You will be redirected back to the portal

✅ Once connected, your posts will automatically begin loading

⚠️ Note: TikTok Imports

  • Photo-only TikTok posts are currently not supported and will not be imported.
  • At this time, the “My TikTok” tab will display video posts only.

Instagram (Additional Requirements)

Before connecting, ensure:

  • Your Instagram is a Business or Creator account
  • Your Instagram is connected to a Facebook Page

⚠️ If these requirements are not met, connection will fail

To connect:

  1. Click Connect Instagram
  2. Log into your Instagram/Facebook account
  3. Authorize access by accepting all requested permissions when prompted.
  4. Return to the portal

Step 3: View Imported Content

After connecting:

  • Your posts will begin loading (in batches)
  • Content is divided into two sections:

Not Imported

  • Content pulled from your social account
  • Not yet saved in the system
  • Not yet usable as reviews

Imported

  • Content saved to the platform
  • Ready to be used as reviews

Step 4: Import Content

You have 3 ways to import content:

  1. Select a post
  2. Click Import
  3. Choose a product to tag
  4. Confirm or create a creator profile
  5. Save

✅ This converts the post into a review

Option 2: Quick Import (Plus Button)

  1. Click the + (plus icon) on a post
  2. Complete the review setup (same as above)

Option 3: Bulk Import

  1. Enable Select Mode
  2. Select multiple posts
  3. Click Import

⚠️ Note:

  • Bulk imports do NOT create reviews automatically
  • Posts will import without product tags
  • You must manually update them later

Step 5. Tag Products

Under the Imported section, you will see two tabs:

  • Needs Product Tagging
  • Product Tagged

Reviews listed under Needs Product Tagging must be assigned to a product in order to appear on the module.

🪜 How to Tag a Product

Step 1: Open the post

  • Click on a post to preview the content and review details.

Step 2: Select product & variant

  • Use the dropdown menu to select the relevant product and variant.
  • Once selected, it will appear under the Tagged Products section.

Step 3: Add review details (if applicable)

  • Assign a creator
  • Add a star rating (optional)
  • Include a text review (optional)
  • Assign to a Playlist (optional)

Step 4: Save and approve

  • Click Save & Approve
  • The review will now move to the Product Tagged tab

Step 6: Disconnect Account (Optional)

You can disconnect your social account at any time from the same section.

Troubleshooting

Instagram Connection Errors

You may see an error if:

  • Your account is personal (not business/creator)
  • Your account is not linked to a Facebook Page

👉 Solution:

  • Switch to a Professional Instagram account
  • Connect it to a Facebook Page
  • Try again

Key Notes

  • TikTok connection is quick and does not require additional setup
  • Instagram requires proper account configuration
  • Imported content must be turned into reviews to be used in modules

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