Search and Add UGC

📌 Overview

Search and Add UGC is a tab within your Instagram and TikTok Import sections of the Asset Gallery. It's where you can search, filter, and manage the rights-approval process for user-generated content (UGC) — from requesting rights from a creator, to tracking pending requests, to adding approved content as a review on your Hue module.

💡 When Might You Want to Use This?

• You've imported content from Instagram or TikTok and need to request usage rights before it can be used.
• You want to track which pieces of content are pending, approved, declined, or expiring.
• You want to search or filter your imported content by creator, hashtag, media type, or post date.

🪜 Step-by-Step Instructions

1. From the Asset Gallery, go into either the Instagram Import or TikTok Import section.
2. Select the Search and Add UGC tab.
3. Use the subcategories to view content by status: All Content, Not Yet Requested, Pending Approval, Approved, Declined, Expiring Soon, and Expired.
4. Use the search bar to look for a specific account handle, hashtag, or creator.
5. Use the Filter button to narrow results by:
6. • Hashtags
   • Media Type (video, photo, or story)
   • Post Date (start and end date range)
6. Click Apply Settings to view your filtered selections.

✅ Requesting Content Rights

Most newly imported content will appear under All Content and Not Yet Requested — meaning rights haven't been requested or approved yet.

1. Click into any piece of UGC to open it. You'll see the video along with two tabs: Asset Details and Rights Info.
2. Under Asset Details, you'll find the creator's name, the source of the video, the caption (including description and hashtags), and the date it was posted. A button below the video links directly to the original post on Instagram or TikTok.
3. Under Rights Info, you'll see a status label showing the content hasn't been requested yet.
4. If you don't already have the rights, use the Request Content Rights section:
5. • Click Generate Message and Link to create a rights-approval message with a link.
   • Click Copy Message and Proceed to Profile — this copies the message and opens the creator's profile so you can send the request directly.
5. After sending the message on the social platform, return to Hue. A pop-up over the video will ask you to Mark Rights Request as Sent — confirm this to log the request.
6. Once marked, you'll see a timestamp showing when the rights were requested.

🔁 Following Up on a Pending Request

While waiting on creator approval, the post remains locked from being used as a review. From the Rights Info tab, you can:

• View the original request message you sent.
• Use the Send Follow-Up Direct Message tab to copy another message and proceed to the creator's profile to follow up.

✅ Adding Approved Content

Once you've received approval from the creator:

1. Click Add to Approved Content.
2. Drag and drop the file the creator granted you rights to.
3. Set the Approval Date and Expiration Date.
4. Click Save, then Done.

The UGC will now move to the Approved category and can be used as a review on the Hue portal.
 

📁 Understanding Each Status

📝 Good to Know

• The creator's profile must be public to request rights.
• TikTok only supports video content; Instagram supports both video and photos.
• You'll receive an email notification once a creator approves your rights request.
• Content stops displaying automatically once its rights expiration date has passed.

🛠️ Troubleshooting

• My rights request was declined — The post will move to the Declined category and can't be used as a review.
• I sent a request but haven't heard back — The post will sit under Pending Approval until the creator responds; you can send a follow-up message from the Rights Info tab.
• A piece of content stopped showing on my module — Check the Expired category; its rights expiration date has likely passed.
• I can't request rights for a creator — Confirm their social profile is set to public.