How to Edit and Manage an Existing Review

📌 Overview

This article covers how to open an existing review and manage everything about it — from hiding, replacing, or deleting the asset, to generating subtitles, setting a thumbnail, changing its status, or cloning it to another product.

💡 When Might You Want to Use This?

You need to update or replace the asset on a review.
You want to generate or edit subtitles for a video.
You need to change a review's status, delete it, or clone it to another product.

🪜 Getting Started

In the Products tab, navigate to the product containing the review you'd like to edit.
Click into the review you want to open.

This opens the original form you filled out when creating the review — including the tagged product, creator, and playlist — along with additional management options described below.

Above the video or photo, you'll find the following options:

Button	What It Does
Eye icon	Hides the asset from the review. Click again to unhide it.
Download Asset	Downloads the asset directly to your computer.
Replace Asset	Opens your file browser so you can select a new asset to replace the current one.
Delete Asset	Opens a confirmation window asking if you're sure. You can cancel or confirm the deletion.

Adding Subtitles

Clicking Add Subtitles opens a side panel where you can generate subtitles directly from the video's audio. From here, you can:

Edit the generated subtitles if anything was transcribed incorrectly
Run a vocabulary check
Regenerate the subtitles
Download the transcript
Mark the subtitles as Human Verified once you've finished reviewing them

Setting a Video Thumbnail

Clicking Set Video Thumbnail opens a window where you can either select a frame from the video or upload an image from your computer.

Scroll through the video to find the frame you want, then click Capture Thumbnail.
You'll see both the active thumbnail and the new one side by side.
Click Save to apply the new thumbnail, or remove the active one and add a new one instead.

📥 Adding a New Asset

Below the video, you'll find an option to add a new asset. This opens your file browser, where you can upload additional videos or images to the review.

✏️ Editing Review Details

From this same window, you can also update the details originally set when the review was created:

Tagged Products — Remove the current tagged product and tag a new one, or tag additional products.
Show on Other Products — Display this review on other products in addition to the one it's currently on.
Playlist — Assign this review to a playlist.
Display Label — Update or change the display label shown under the video.
Text Review — Edit the star rating, title, or description.
Public Response — Add or update a public response to the review.

🔄 Changing Review Status

Use the status dropdown to change the review's status to any of the following:

Approved
Draft
Rejected
Admin Rejected
Needs Creator Changes
Needs Admin Changes
Needs Admin Review

⚙️ Settings

Next to the close button, click Settings to access advanced options:

Delete Review Opens a confirmation window. Deleting a review also deletes all associated assets, and this action cannot be undone.

Clone Review Opens a window where you can copy this review onto another product. This is especially useful for bundles or multi-product sets that include a product with existing reviews.

To clone a review:

Choose the storefront to clone to (defaults to your current storefront).
Search for and select the product you want to clone this review onto.
Choose the status you'd like the cloned review to have.
Optionally, check Replace placeholder variant tags with target only — this removes the tag for the current product and tags the review only with the product you're cloning it to.
Click Clone.

The review will now appear on the selected product.

🛠️ Troubleshooting

I deleted a review by mistake

Deleting a review is permanent and removes all associated assets. There's no way to undo this — you'll need to re-upload the asset and recreate the review.

My subtitles have errors

Edit them directly in the subtitle panel, or use Regenerate to create a new version. Run the vocabulary check to catch commonly mistranscribed terms.

The cloned review still shows the original product tag

Make sure you checked Replace placeholder variant tags with target only before clicking Clone if you only want the new product tagged.

I can't find the Settings button

It's located next to the close button on the review's editing window.